Returns & Refunds

At CarvingPumpkin.guru, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Return Policy

We accept returns within 30 days of the delivery date for most items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Conditions for Return

  • Item must be in its original condition.
  • Item must be returned within 30 days of delivery.
  • Original packaging must be included.
  • Proof of purchase (order number or receipt) is required.

How to Return an Item

  1. Contact us at [email protected] or call us at 580-303-5697 x414 to initiate a return and receive a Return Merchandise Authorization (RMA) number.
  2. Package the item securely in its original packaging, if possible. Include the RMA number clearly visible on the outside of the package.
  3. Ship the package to the address provided upon receiving your RMA number. You are responsible for the return shipping costs unless the return is due to our error (damaged or incorrect item).

Refunds

Once we receive and inspect your returned item, we will process your refund. The refund will be credited to your original payment method. Please allow 5-7 business days for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to our error.

Exceptions

Certain items, such as perishable goods, custom-made items, or items marked as "final sale," are not eligible for return or refund. Please review the product description carefully before purchasing.

Contact Us

If you have any questions regarding our return policy, please don't hesitate to contact us:

  • Email: [email protected]
  • Phone: 580-303-5697 x414
  • Mailing Address: 4351 Jamarcus Skyway, Fort Henderson, Nebraska, United States

We appreciate your business and look forward to serving you again!